CentraOne is your AI-first, omni-channel support and ticketing platform — purpose-built to handle high volumes of customer queries, automate ticket resolution and boost service team efficiency. Whether you want to replace inefficient ticketing systems or simply supercharge your existing help desk with AI, CentraOne gives you the flexibility, intelligence and scale to modernize customer and internal support — all in record time.
CentraOne transforms how support is delivered across your organization , intelligently, efficiently and transparently.
3X
Faster customer resolution time
50%+
Queries handled autonomously by AI
60%+
Reduction in ticket handling effort
>90%
Audit-ready, traceable workflows for compliance
CentraOne is not just a chatbot. It’s an AI-native workflow engine for end-to-end ticket automation.
Throughout the process, CentraOne applies governed safety guardrails and enterprise standards, ensuring every AI-generated response is accurate, policy-aligned and risk-mitigated.
Replace inefficient, complex help desk platforms with a fully AI-native, modular ticketing platform.
Already using a help desk system? Just plug in CentraOne’s AI modules.
Feature
Description
AI-Driven Ticket Creation
Autonomous Resolution Engine
Smart Prioritization
Adaptive Assignment
CRM + ERP Integrations
Live Dashboards
Built-In Guardrails
Agentic AI Capabilities
Extracts queries from any channel and converts them into structured tickets
Instantly handles common queries like billing, status checks or appointment scheduling
Escalates critical or time-sensitive issues automatically
Allocates tasks based on real-time team capacity and skills
Integrates seamlessly with Salesforce, Dynamics, SAP and more
Actionable insights for managers and agents alike
AI outputs are aligned with policy, risk thresholds and regulatory boundaries
Deploy task-driven AI agents that coordinate across systems to resolve complex cases
Utility Providers
Scenario: Billing disputes, outage reporting, meter readings
Impact: Reduced call center load, fewer truck rolls, faster restoration
Banking & Financial Services
Scenario: Account unlocks, KYC updates, fraud alerts
Impact: Lower compliance costs, faster fraud response
Real Estate & Property Management
Scenario: Maintenance requests, rental FAQs, tenant issues
Impact: Improved occupancy, fewer inbound calls
Insurance
Scenario: Claims pre-screening, policy change requests
Impact: Lower claims handling cost, faster settlements
Built with a microservices-first philosophy
CentraOne offers API-level flexibility, allowing organizations to scale from a single use case to full enterprise rollout. Its architecture supports:
Multi-language support
Custom plugins and workflows
Data residency and compliance controls
Built-in audit trail and role-based access
Powered by Agentic Orchestration — ensuring secure, policy-aware AI reasoning in every interaction
CentraOne is not just a support system. It’s the intelligent backbone of your service operations.
Up to
ticket auto-resolution rate
Compatible with existing
and ticketing systems
Includes
to identify recurring friction points and reduce future ticket volume
Future-ready platform for
RAG & LLM integrations
Go live in under
Up to
ticket auto-resolution rate
Includes
to identify recurring friction points and reduce future ticket volume
Future-ready platform for
RAG & LLM integrations
Compatible with existing
and ticketing systems
Go live in under
CentraOne brings together AI, automation, agentic collaboration and operational
analytics to elevate how you support your customers and your teams. Let’s build the next-gen support experience together.
VoiceAgent
Audit & Compliance Agent
Intelligent CRM & HRMS
CentraJob
CentraAssist
Interview Agent
Research AI
Document Generator
Auto RAG
Model Fine Tuning
Services
@ CentraLogic 2025. All rights are reserved
@ Centralogic 2025. All rights are reserved